faq

Our default transportation method is YunExpress. You can also negotiate the use of UPS, DHL or FedEx. If it is a bulk order, it can be negotiated to use air or sea freight to save shipping costs.

Different modes of transportation have different timelines. The deadline for Yunexpress is 6 to 8 working days; UPS, DHL, FedEx have a time frame of approximately 4 to 6 working days; Air freight takes approximately 6 to 10 working days; The shipping time varies greatly depending on the region. Please contact us for confirmation.

Yes, our goods can be shipped to various parts of the world. Delivery is possible in most regions, but in some regions, due to the inability of express delivery, we cannot ensure that all addresses can be shipped normally. If your order address cannot be delivered, we will notify you via email and arrange a refund for you.

By default, we will ship the goods to you within 2 to 5 working days. If your order is a bulk order or a customized product order, we will negotiate a delivery time with you.

We support PayPal online payment and credit card online payment, and we also support bank transfer to pay for order fees. If it is an online small order, it is recommended to use PayPal. If it is a bulk order, it is recommended to use bank transfer for payment to reduce the additional cost of payment.

If you have a gift card in your user center, you can use it to pay for some of the fees. If the user center does not have a gift card, it cannot be used to pay fees.

You can check the status of your order in your backend to determine whether the payment was successful. If your payment has been deducted but the order status shows that it has not been paid, please contact us to handle it for you.

If you are unable to complete the order payment, please contact us and we will resolve it for you as soon as possible.